Refund and Returns Policy

At MyTechnology.lk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

  1. Information We Collect

We collect the following types of information:

  1. Personal Information
  • Name
  • Email address
  • Contact number
  • Billing and shipping address
  • NIC or ID (only if required for verification or delivery)
  1. Payment Information
  • We use secure third-party payment gateways (e.g., banks, card processors). We do not store your credit/debit card information on our servers.
  1. Device & Usage Data
  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on our site
  1. How We Use Your Information

We use your data to:

  • Process and deliver orders
  • Improve our website and services
  • Send updates about your orders
  • Offer promotional content (if opted in)
  • Detect and prevent fraud or misuse
  1. How We Share Your Information

We do not sell or rent your personal information. We only share your data with:

  • Delivery partners to fulfill orders
  • Payment gateways to process transactions securely
  • Authorized third parties for service improvements (e.g., analytics)

All partners are required to maintain the confidentiality of your data.

  1. Cookies and Tracking Technologies

We use cookies to:

  • Understand user preferences
  • Improve website performance
  • Enable a smooth shopping experience

You can disable cookies in your browser settings, but this may affect functionality.

  1. Data Security

We use appropriate security measures such as:

  • SSL encryption
  • Secure servers
  • Regular system updates

However, no online method is 100% secure. We cannot guarantee absolute security, but we work diligently to protect your data.

  1. Your Rights

As a user, you have the right to:

  • Access your personal data
  • Request correction or deletion of data
  • Withdraw consent for marketing
  • Lodge a complaint with the Data Protection Authority of Sri Lanka (once applicable)

To exercise any of these rights, please email us at: support@mytechnology.lk

  1. Children’s Privacy

We do not knowingly collect data from children under 16. If we become aware that we have, we will delete it promptly.

  1. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with an updated “Effective Date.”

  1. Contact Us

If you have any questions regarding this policy, please contact us at:

📧 Email: support@mytechnology.lk
📍 Address: 180A, High Level Road, Nugegoda, Sri Lanka